Frequently Asked Questions

Everything you need to know about shopping with KeySmart

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for domestic customers, while international customers are responsible for return shipping costs.

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on every product page. We provide detailed measurements in both inches and centimeters to ensure you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

How can I track my package after it ships?

Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress in real-time.